RESUME | My Site

TEZ Technology

Supported customers via phone, e-mail, and Teams with hardware/software troubleshooting, escalation management, and RMA processing.
Repaired and replaced device components (screens, batteries, motherboards) and maintained inventory for valet locations.
Documented service requests and dispatches in Salesforce, ensuring accurate tracking and timely resolution.
Performed advanced troubleshooting and bug investigations, submitting detailed reports in JIRA.
Streamlined operations by managing ticket backlog, closing outdated cases, and prioritizing escalations.

Created and maintained test cases, defect logs, and QA reports, assisting leads with progress tracking and escalations.
Conducted cross-browser and cross-platform testing to validate functionality and user experience.
Designed academic visuals, e-learning materials, and marketing assets aligned with institutional brand standards.
Partnered with clients to refine design concepts and deliver accessible, professional outputs using Adobe Creative Suite, Figma, and Canva.

Operated in an audio studio environment. Recorded Foley Sounds, Narration, Voice Lines and more.
Remastered audio in 7.1 Dolby Atmos surround sound. Mixed and edited audio into binaural soundscapes.
Redubbed animated scenes with completely original audio.
Audio and digital video production, Rigging, game and animation, interactive and motion design studies

Set up workstations with computers and necessary peripheral devices and checked computer hardware to ensure functionality.
Installed and configured appropriate software and functions according to specifications
Aided C-Suite individuals when necessary.

Operated forklift, loaded vehicles, maintained carts and store entrance.
Pulled, organized, and verified orders. Filled in for cashiers and ensured compliance to minimize shrinkage.
Aided customers by acknowledging their needs to guarantee 100% customer satisfaction.