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Hardware Specialist

TEZ Technology

  • Maintain inventory of spare parts and devices, ensuring availability for Valet locations.

  • Provided exceptional customer service by diagnosing hardware and issuing RMA documents for device replacements.

  • Performed repairs and replacements of components such as screens, batteries, and circuit boards.

  • Answer customer phone calls & emails, assist customers with a variety of issues including basic and advanced software and hardware troubleshooting

  • Accurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting, shipping and dispatch requests) in Flash ticketing system (SalesForce)

  • Working Escalations either assigned directly or from queue priority

  • Advanced troubleshooting and bug investigation with JIRA write up and tracking

  • Answering questions in Teams, both Direct Messages and in channels

  • Backlog/ticket cleanup. Closing old waiting on tickets, follow up on open dispatches

Sound Design Student (ATEC)

UT Dallas

  • Operated in an audio studio environment. Recorded Foley Sounds, Narration, Voice Lines and more.

  • Remastered audio in 7.1 Dolby Atmos surround sound. Mixed and edited audio into binaural soundscapes.

  • Redubbed animated scenes with completely original audio.

  • Audio and digital video production, Rigging, game and animation, interactive and motion design studies

Information Tech Representative

Intelliun

  • Set up workstations with computers and necessary peripheral devices and checked computer hardware to ensure functionality.

  • Installed and configured appropriate software and functions according to specifications

  • Aided C-Suite individuals when necessary.

Customer Service Associate

The Home Depot

  • Operated forklift, loaded vehicles, maintained carts and store entrance.

  • Pulled, organized, and verified orders. Filled in for cashiers and ensured compliance to minimize shrinkage.

  • Aided customers by acknowledging their needs to guarantee 100% customer satisfaction.

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